Troubleshooting & Technical Questions | Sensat Help Center

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Troubleshooting & Technical Questions

Troubleshooting & Technical Questions

Troubleshoot issues and review technical guidelines for Sensat usage

Problems logging into your projectTroubleshoot problems related to logging into your project

How to reset your passwordHow to reset your Sensat password

Enabling Single Sign On (SSO)Set up SSO to make logging in and signing up to Sensat even easier and more secure.

System requirements

System requirements for using SensatThe minimum and recommended system requirements for working in Sensat

Domain & port whitelistThe following domains, ports and protocols need to be made available/whitelisted within your company’s network

Performance issues

How to troubleshoot performance issues

Troubleshooting performance issues

How to capture a HAR file

Why is my pointcloud faint?How to improve the appearance of your pointcloud if it is fainter, sparser or darker than usual

Uploading CAD files to Sensat

How to specify units in a CAD fileHow to specify units in a CAD file before uploading to Sensat

Handling DWG Files with XrefsHow to save a federated DWG without Xrefs

How to geo-reference a file in RevitA step-by-step guide on how to geo-reference a file in Autodesk Revit:

Managing ungeoreferenced dataHow to identify if elements of your model are not georeferenced and how to remove such 'rogue data' using either Autocad or Civils 3D

How to convert .DWG to .DXF, to view in both the 2D and 3D environmentsStep-by-step instructions on how to convert a .DWG to .DXF, to be viewed in both the 2D and 3D environments.

How to convert .DWG to .KML or .GeoJSON, to view in the 2D environmentStep-by-step instructions on how to convert a .DWG to .KML or .GeoJSON, to be viewed in the 2D environment.