To get the best performance from Sensat, your computer and internet settings must meet the following minimum system requirements:
Machine specifications [minimum]
A GPU (integrated or discrete)
Example (integrated): 11th generation intel or newer e.g. Intel Iris 750 (link)
Example (integrated): AMD Ryzen 5 3000 series or newer e.g. Radeon Graphics
Example (discrete): Nvidia 2000 series or newer e.g. RTX 2050
Latest Drivers
8GB RAM
CPU
Intel i5 CPU 11th Generation or newer
Intel Ultra 5 or newer
AMD Ryzen 5 3000 series or newer
Download speed of 10Mbps
Machine specifications [recommended]
CPU
Intel i7 CPU 11th Generation or newer
Apple M series CPU
Intel Ultra 7 or greater
AMD Ryzen 7 3000 series or newer
16GB or ideally 32GB RAM
Download speed of 30mbps+
⚠️ Warning: many virtual machine systems use “GPU emulation”, i.e. they emulate a GPU using your CPU. This will significantly impact the performance of the Sensat platform which requires a dedicated GPU to run WebGL (a graphics library required to render high-performance interactive graphics on a web browser). Citrix can be upgraded to use dedicated GPU
Browser
Chromium based (Chrome, Microsoft Edge)
Chrome ≥ version 113
Edge ≥ version 113
Supports WebGL 2.0 (check here https://get.webgl.org/webgl2/)
Hardware acceleration enabled
Open
chrome://settings/system
in the browser to enable acceleration
Internet connection
Minimum: download speed of 10Mbps
Recommended: download speed of 30Mbps+
Check your download speed here
Domain and port whitelist
The domains, ports and protocols which need to be made available/whitelisted within your company’s network are listed here.
Other
If your computer and internet settings do not meet the above requirements, you may experience performance issues. However, please keep in mind that the parameters mentioned above are not definitive as Sensat performance can be related to multiple other factors including:
Tasks/Applications in the background
Numbers of tabs in the browser and how often you switch between them
The resolution of the monitor where you open Sensat
Device cooling system (overheating can cause performance degradation)
Stability of your Wi-Fi connection
Further performance troubleshooting can be found here.