Sensat

Aifric Delahunty

Katherine Lockley

Holly Tyler

Technical support resources and troubleshooting tools for resolving platform issues.

Technical Support & Troubleshooting 

How to capture a HAR file

Troubleshooting performance issues

Performance issues

The minimum and recommended system requirements

System requirements for using Sensat

The following domains, ports and protocols need to be made available/whitelisted within your company’s network

Domain & port whitelist

System requirements

How to specify units in a CAD file before uploading to Sensat

How to specify units in a CAD file

How to save a federated DWG without Xrefs

Handling DWG Files with Xrefs

A step-by-step guide on how to geo-reference a file in Autodesk Revit

How to geo-reference a file in Revit

Step-by-step instructions on how to convert a .DWG to .DXF, to be viewed in both the 2D and 3D environments.

How to convert .DWG to .DXF, to view in both the 2D and 3D environments

Step-by-step instructions on how to convert a .DWG to .KML or .GeoJSON, to be viewed in the 2D environment.

How to convert .DWG to .KML or .GeoJSON, to view in the 2D environment

Guidance on to uploading KMLs and GeoJSONs to Sensat

Uploading KMLs and GeoJSONs to Sensat

How to identify if elements of your model are not georeferenced and how to remove such 'rogue data' using either Autocad or Civils 3D

Managing ungeoreferenced data

Uploading CAD files to Sensat

Troubleshoot problems related to logging into your project

Problems logging into your project

How to reset your password

Set up SSO to make logging in and signing up to Sensat even easier and more secure.

Enabling Single Sign On (SSO)

Logging in

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.