⚠️ Feature requirements:
This feature is available only on mobile and tablet devices whilst in the full version of the app. It is not supported on the laptop version of the platform or our mobile app (for photos and commenting).
To use this feature you will need to have your browser location settings turned on. Learn more.
Toolbar button states
When you open the The location button on your toolbar changes appearance based on its current status. There are four possible states:
1. Location active and centred
Behaviour: The map displays your location dot and automatically centres the view on your position. The map will move with you as you travel.
To activate: This is the default state when you open a workspace on your mobile or tablet device. You can also tap the location button when in the un-centred state (see below) to re-centre yourself to your current location.
2. Location active and un-centred
Behaviour: Your location dot remains visible on the map, but the map view is no longer locked to your position.
Trigger: This state occurs automatically if you manually pan or swipe away from your location while tracking is active.
To re-centre: Tap the location button again to snap the camera back to your current position.
3. Location Off
Behaviour: Location tracking is deactivated, and the blue dot is not displayed on the map.
Trigger: to switch the location off, press the button on the toolbar - once if un-centred, twice if centred.
4. Location Disabled
Behaviour: The location button is greyed out and unavailable.
Causes: This occurs if you enter a 3D environment, if your device loses GPS signal, or if location permissions are denied in your device settings.
Troubleshooting
Why is the location button greyed out?
You are in a 3D environment: The feature automatically disables in 3D views. Return to the standard map view to re-enable it.
Permissions are disabled: Ensure that your mobile or tablet device has granted location/GPS permissions to the app. Learn more.
No signal: Ensure your device has an active GPS or internet connection.
Why is the location button not available?
You are not on a mobile or tablet device: The feature is only available on mobile devices, not laptop computers.